I have an Apple iPod (like millions of others). I also have an Apple Macbook (probably also millions). I dont have an iPhone (like the select hundreds/thousands out there). Which is okay, really. I could not afford that for the life of me. Not only is the phone itself expensive, but the plan one is required to purchase it runs, I believe, somewhere around the $60 mark. Phew! Not for me, thank you very much. I am very happy with my Moto Q and Sprint’s cheap voice/data plan. Just for kicks, here’s what the Q looks like (mine’s black, but exactly the same otherwise):
What I really meant though was to write about Apple’s customer service. I was so impressed, I really needed to let people know about it. My (wonderful, beautiful, gorgeous) Macbook was running just fine and I was working away on my thesis proposal (more about that on another post). The notebook was plugged in, but about 2 or so hours later, I suddenly noticed that my battery was depleting, despite it being plugged in. Puzzled, I checked the adapter, which looked okay ie plugged in and everything. Then, upon closer inspection, I found that at the point where the innovative MagSafe adapter fits into the Macbook, there was a hole in the plastic. It kinda looked like the plastic had simply melted away exposing the wire inside it. I was worried I would have to shell out $70 or some such extravagant amount to replace this, and I would HAVE to since my proposal is coming up, and everything I have is on this notebook. Yeah, it’s backed up, but still! My Macbook! Anyway, so I head on over to the Apple Store and as soon as I get there, I noticed every single screen on every single computer flashing the sleek-looking iPhone. Of course, no prototype was in sight. I was approached by a friendly, youngish guy who asked how he could help me almost instantaneously. I explained in a few words: I think my Macbook’s adapter melted. “Melted?”, he asked, eyebrows raised. I replied in the affirmative and he asked to see the offending piece. I showed it to him, and one look convinced him it had indeed melted. He asked me to hold on for just a moment while he got hold of a supervisor who would be better able to assist me. Two minutes or less later, he returns, grabs a box off the shelf and says, “We’re gonna do what we call a retail swap here.” The word ‘swap’ sounded good to me. I followed him to the purchase desk. The guy there was helping another customer with…. you guessed it! The same exact problem! Anyway I felt really good about their customer service, and I looked around the store while he was waiting to finish up. I found iKlear solution for cleaning LCD screens, laptops and such for Apple. I know it probably was not worth $20 but I bought it anyway-simply because I was so grateful to them for having addressed my problem so quickly and so painlessly. Then I went back to the guy, who swapped my adapter for a brand new one, charged me for the iKlear, and I was on my way back!
Apple needs to be commended on the training it gives its employees on customer care and service. I hope, if I ever ever have a problem, that they will be again as responsive and helpful. For now, five stars to Apple’s customer service!
PS: I used the iKlear today. It’s really very good! I think I’d actually recommend its use.
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